Frequently Asked Questions

Are On-Shore Technology, Inc products RoHs Compliant?

Yes, OST has been manufacturing RoHS compliant products per the 2002/95/EC and WEEE 2002/96/EC requirements. Please see our RoHS Statement.

How do I get a quote?

Please contact a distributor of your choice, which can be found on our Distributor page.

When will new products be available?

New products are constantly being introduced and will be phased in periodically on our web site.

How long is lead time for products?

Standard lead time for non-stock items is 4-6 weeks but can be affected by conditions such as weather, material shortages, customs, and other. OST will always do its best to keep our customers updated on deliveries. We will also do our best to expedite parts when possible.

How do I order samples?

Please see our Sample Request page.

How do I search for a part number?

Click on the Search field at the top of the page, then type in the entire or partial part number and either hit enter or click on the search button.

How do I get fewer results after a search?

The more complete of a part number you enter, the less results you will see after performing a search.

I can't find my part number, what can I do?

We suggest entering fewer characters until you find what you are looking for. Often a character is either missing, added, reversed or misread as the wrong character such as an "S" and "5".

Do you mark parts?

We can mark most products in any manner, however, any products other then standard markings (e.g., sequential numbering or lettering) require signoff from our client.

What are your hours of operation?

OST operates Monday-Friday 8am-5pm Arizona time as Arizona does not follow daylight savings.

There are no distributors in my area, who should I contact?

Please contact any distributor of your choice listed on our Distributor page or OST will help you find a distributor to support your needs.

There is no rep in my area, who should I contact?

Please contact OST directly and we will provide you with the support you require.

Are your products compatible with other manufacturers?

OST manufactures many of our products to be compatible with other manufacturers such that our male plug terminal blocks would easily fit and mate to other manufacturers PCB female headers.

Do you work on custom products?

OST welcomes custom design opportunities. We require detailed specifications and or information in order to begin looking at the opportunity. All opportunities are looked at on a case by case basis as to whether we can assist you with your needs.

Do you offer cable assemblies?

OST offers many cables that compliment our current connector offerings such as USB cable, IDC ribbon cable, telephone, and more. Please contact OST directly to discuss your needs.

I have a suggestion, who should I contact?

Please email us to provide any and all feedback. We welcome constructive feedback, both positive and negative feedback, and if applicable we will do our best to respond in a timely manner.

1917 W. 3rd Street | Tempe, Arizona 85281 P 480.921.3000 F 480.968.4444

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